Help Line
Student can seek advice concerning Refund, Withdrawal, Transfer and Deferment from the
Contact Person: Ms Linda – linda@genetic.edu.sg

Refunds for withdrawal be affected due to the following reasons:

1. Non-delivery of Course:

(a) GCS will notify the student within three (3) working days upon knowing any of the following:

i. it does not commence the course on the Course Commencement Date;

ii. it terminates the course before the Course Commencement Date;

iii. it does not complete the course by the Course Completion Date;

iv. it terminates the course before the Course Completion Date;

v. it has not ensured that the student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the Student Contract within any stipulated timeline set by CPE; or

vi. the student’s Student Pass application is rejected by the Immigration and Checkpoints Authority (ICA).

(b) The student will be informed in writing of the alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous already paid should the student decide to withdraw, within seven (7) working days of the above notice.

2. Due to other reasons

(a)If the student withdraws from the course for any reason other than those stated in the “Non-delivery of the course”, GCS will, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on Refund Table below:

Refund Table

% of (the amount of the fees paid under Schedule B and C of the Student ContractIf the student’s written notice of withdrawal is received
100%(“Maximum Refund”) More than 30 days before the Course commencement Date
50%Before, but not more than 30 days before the Course Commencement Date
0%After, but not more than 30 days after the Course Commencement Date
0%More than 30 days after Course Commencement Date

(b) Refund during Cooling-off Period: GCS will provide the student with a cooling-off period of seven (7) working days after the date that the contract has been signed by both parties.

(c) The student will be refunded the highest percentage (as stated in Refund Table above) of the fees already paid if the student submits a written notice of withdrawal to GCS within the cooling-off period, regardless of whether the student has started the course or not.

Refund (withdrawal due to non-delivery of the course ) Procedure

Step 1: Student

  • Completes the course withdrawal form

Step 2: Manager of Admin/SAE

  • Process the withdrawal application

Step 3: Principal

  • Reviews and approves the course withdrawal application

Step 4: Head of Admin/Manager of Admin

  • Notifies the FPS insurance provider regarding the withdrawal §Terminates the student Insurance Fee protection scheme (Login to Lonpac & cancel proposal) §For International students, cancels the student pass

Step 5: Head of Finance/HR

  • Refunds the full amount of the course fee paid by student within 7 working days from date of request

Step 6: Manager of Admin/SAE

  • Notify the student on the collection of refund (via cheque/bank transfer)

Step 7: Student

  • Acknowledges the receipt of the refund amount

Refund (withdrawal due to other reasons) Procedure

Step 1: Student

Completes the course withdrawal form

Step 2: Manager of Admin/SAE

  • Process the withdrawal application

Step 3: Principal

  • Reviews and approves the course withdrawal application

Step 4: Head of Admin/Manager of Admin

  • Notifies the FPS insurance provider regarding the withdrawal §Terminates the student Insurance Fee protection scheme (Login to Lonpac & cancel proposal) §For International student, cancels the student pass

Step 5: Manager of Admin/SAE

  • Notify the student on the refund amount payable (based on the Refund Table) §For International student, ask students to return to the school the student’s pass card

Step 6: Head of Finance/HR

  • Refunds the amount to the student (only if applicable) within 7 working days

Step 7: Student

  • Acknowledges the receipt of the refund amount