Refund

Help Line
Student can seek advice concerning Refund, Withdrawal, Transfer and Deferment from the
Contact Person: Ms Linda – linda@genetic.edu.sg

Refunds for withdrawal be affected due to the following reasons:

1. Non-delivery of Course:

(a) GCS will notify the student within three (3) working days upon knowing any of the following:

i. it does not commence the course on the Course Commencement Date;

ii. it terminates the course before the Course Commencement Date;

iii. it does not complete the course by the Course Completion Date;

iv. it terminates the course before the Course Completion Date;

v. it has not ensured that the student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the Student Contract within any stipulated timeline set by CPE; or

vi. the student’s Student Pass application is rejected by the Immigration and Checkpoints Authority (ICA).

(b) The student will be informed in writing of the alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous already paid should the student decide to withdraw, within seven (7) working days of the above notice.

2. Due to other reasons

(a) If the student withdraws from the course for any reason other than those stated in the “Non-delivery of the course”, GCS will, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on Refund Table below:

Refund Table

(b) Refund during Cooling-off Period: GCS will provide the student with a cooling-off period of seven (7) working days after the date of signing of contract by both parties.

(c) The student will be refunded the highest percentage (as stated in Refund Table above) of the fees paid if the student submits a written notice of withdrawal to GCS within the cooling-off period, regardless of whether or not the student has attended the course.