1. Genetic Computer School has a process and procedure for students to give feedback or complaints. Student can obtain a Feedback/Complaint Form from the Reception Area and describe the nature of grievances in writing. Should the student give feedback or complaints verbally, the investigating officer will fill up such form. Feedback and complaints can also be sent via email to feedback@genetic.edu.sg
  1. The investigating officer will attend to all feedback and complaints and attempt to resolve issues within twenty-one (21) working days.
  2. In the event that the dispute is not resolved through the internal processes or mediation, the dispute will be referred for arbitration under the CPE Arbitration Scheme (https://portal.ssg-wsg.gov.sg/feedback). Alternatively, please call the SSG/CPE hotline at 6785 5785. Information about the CPE Dispute Resolution Scheme is available in the CPE website at: https://www.ssg.gov.sg/cpe/pei.html?

CPE Dispute Resolution Chart
(Source: https://www.ssg.gov.sg/cpe/student-services/dispute-resolution.html)