Feedback and Complaint
1.Students are encouraged to communicate actively with Genetic Computer School through the following channels:
- Face-to-Face
- Telephone Call at 6339-7588
- E-mail at feedback@genetic.edu.sg
- Feedback and complaint form from the reception area and/or in the website at https://www.genetic.edu.sg/form-downloads/
- Course Evaluation
- End-of Module Evaluation (Module, Teachers)
- Student Satisfaction Survey
2. Upon receipt of the Positive or Negative feedback, Genetic Computer School will acknowledge within the next 1-3 days. The feedback and complaint will be recorded in the central log http://kms.gcsdesktop.com
3. All feedback will be strictly considered as private and confidential.
Feedback and Complaint Procedure
Step 1: Student
- Provide Feedback and Complaint.
Step 2: Manager of Admin/SAE (within 1-3 Days)
- Acknowledges the feedback and complaint from the students.
- Records in the central log.
Step 3: Principal and/or MT (within 1 Day)
- If complaint, The Principal/MT appoint an investigation officer
Step 4: Investigation Officer (within 2 Days)
- Gather information, perform the root-cause analysis and provide recommendations. The recommendation shall be filled in Section 2 of the Feedback and Complaint Form and/or in the Central log.
Step 5: Investigation Officer (within 1 Day)
- Arrange a meeting with the Principal/MT and inform about the proposed recommendation.
Step 6: Principal and/or MT (within 7 Days)
- Use the recommendation proposed by the investigation officer to come up with a corrective/preventive action plan.
Step 7: Principal and/or MT (within 3 Days)
- Notify and inform the customer/student and let him/her understand and acknowledge the resolution/corrective action for the complaint lodged.
Step 8: Principal (within 2 Days)
- Follow-up, verify and evaluate the effectiveness of the corrective action/resolution recommended. Closes the Case if CAP is effective.