I. The definition of withdrawal is when a student discontinues the courses with the School.
II. Conditions for granting the withdrawal:
a. All outstanding fees must be settled prior to request.
III. For International Students, ICA will be informed through the cancellation of the student’s pass. Student’s pass holder is required to submit his/her student’s pass to the school for cancellation of the student’s pass with ICA.
IV. A student who has withdrawn will have their student contract terminated.
|Withdrawal Application Process:|
The conditions for Withdrawal are:
2.1. Withdrawal Due to Non-Delivery of Course
GCS will notify the Student within three (3) working days upon knowledge of any of the following:
i. GCS does not commence the Course on the Course Commencement Date;
ii. GCS terminates the Course before the Course Commencement Date;
iii. GCS does not complete the Course by the Course Completion Date;
iv. GCS terminates the Course before the Course Completion Date;
v. GCS has not ensured that the student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
vi. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
2.2 Withdrawal Due to Other Reasons
The Student withdraws from the Course for any reason other than those stated in Clause 2.1, GCS will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on (as stated in the Refund Table and Schedule D of the Standard Student Contract)
2.3 Withdrawal During Cooling-Off Period
i. GCS will provide the student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties
ii. The student will be refunded the highest percentage (as stated in the Refund Table and Schedule D of the Standard Student Contract) of the fees already paid if the student submits a written notice of withdrawal to GCS within the cooling-off period, regardless of whether the Student has started the course or not.
Upon receiving the withdrawal application, Admin Mgr will process request within 4 weeks from the point of the student’s request and Head of Admin to conduct an interview/counselling session to:
I. Understand and determine the reason for withdrawal applications and if solutions for student retention are possible. If no solutions are found, the School will note the reason for withdrawal in the Course Transfer/Withdrawal Form which would be submitted for final approval. Approval will be done within 7 working days from the student’s submission date.
II. A written notification will be given to the student to inform them of confirmation of their course withdrawal request.
The first step in the withdrawal process is to check if the student is eligible for a refund. If YES, the process will be expedited, and a refund given within 7 working days.
The computation of the refund amount will be explained to the student when he/she comes to collect the money and sign the acknowledgement of the refund given. For refunds given via TT, Bank Transfer, or other electronic means, a follow-up email will be sent to the student showing the computation of the refund amount.