| WSQ Effective Digital Communication – Level 2 (TGS-2020505797) |
Course Objectives
This course is designed to provide basic principles of workplace communication plus how effectively communicate digitally via the Internet. This course also covers digital communication etiquettes for online communication channels.
Course Duration
16 Hours
Mode of Training
Classroom
Target Audience
Design for learners who want to learn how to use appropriate traditional and digital communication techniques and tools.
Certification
Successful trainees will receive a Statement of Attainment (SOA) issued by SSG
Entry Requirement
- Minimal education qualification is PSLE with 1 year of relevant working experience
- Speak, listen and read English at a proficiency level not lower than the WPL Level 4, and manipulate numbers at a not lower than the WPN Level 4
- Ability to type
At the end of the course participants will be able to:
- Use appropriate traditional and digital communication techniques and tools to suit different communication styles within formal and informal settings
- Apply a range of communication styles and approaches to engage various audiences
- Apply and use effective traditional and digital communication techniques when interacting to create clear lines of communication within the workplace
- Interpret and respond to traditional and digital information received
| SECTION | DESCRIPTION |
| Section 1 | - Traditional and Digital communication techniques and tools
- Use digital communication techniques and tools
- Various types and purposes of organisational and professional standard in communication
- Difference between traditional and digital communication
- Various modes of communication
- Various communication characteristics
- Digital communication tools such as Zoom and Google Meet
|
| Section 2 | - Communication styles and approaches
- Methods of applying range of communication styles and approaches
- Various types of non-verbal communication
|
| Section 3 | - Effective Communication
- Methods of applying effective communication and interpersonal techniques for both traditional and digital means
- Methods of using effective communication techniques to create lines of communication
- Various types of communication barriers for traditional and digital means
- Digital communication tools such as Google Email
|
| Section 4 | - Interpretation and responding to information
- Methods to interpret and respond to information gathered from both traditional and digital channels
- Various types of internal and external sources of information
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