RULES AND REGULATIONS

1. IMMIGRATION RULES 

1.1 The student shall comply with the provisions of the Immigration Act and any regulations made hereunder or any statutory modification or re-enactment thereof for the time being in force in Singapore. 

1.2 The purpose of stay in Singapore is solely for study only, and no other pass, extension of stay or permanent stay will be sought in Singapore. 

1.3 The student shall not be adopted by any Singapore citizen or Permanent Resident in Singapore. 

1.4 The student shall not indulge in any activities that are inconsistent with the purpose for which the Student s Pass has been issued. 

1.5 The student shall not be engaged in any form of employment paid or unpaid, or in any business, profession or occupation, or in any activity which, in the opinion of the Controller of Immigration, is detrimental to the security, reputation and well-being of Singapore. 

1.6 The student shall not smoke, administer to himself/herself or otherwise consume or be in anyway engaged in the trafficking of any controlled drug as defined in the Misuse of Drugs Act. 

1.7 The student shall not be involved in any criminal offences in Singapore. 

1.8 The student shall not remain in Singapore after the expiry of the Student's Pass. 

1.9 The student shall surrender the Student s Pass for cancellation within 7 days of the date of cessation or termination of studies. 

1.10 That a Security Deposit of a said amount in the form of Cashier s Order/Bank Guarantee be placed with the Immigration & Checkpoints Authority as a condition for the duration of approval of Student's Pass and that a breach of any or all of the aforesaid conditions will render the Security Deposit being forfeited. 

2. ATTENDANCE 

2.1 Genetic Computer School is obliged to report to the Immigration & Checkpoints Authority on International students who have failed to attend classes for a continuous period of 7 days or more without any valid reason and/or have not attended classes regularly i.e. where the percentage of attendance is 90% or lower in any month of the course without any valid reason. This may lead to the cancellation of the Student s Pass 

2.2 Attendance is compulsory. In the event of absenteeism due to unforeseen or medical reasons, a letter from the parent/guardian or a doctor s medical certificate or an excuse letter must be submitted to the School on the following day. 

2.3 Students who are unable to attend regular classes with valid reasons are required to submit the Request for Authorized Leave of Absence Form together with relevant supporting documents to the Administration Office at least one week before the date of absence. 

2.4 No one is allowed to sign the register on behalf of other students. Those caught doing so will be penalized.

2.5 Students must be punctual for lessons or other School activities. 

2.6 Students must be attentive in class and all assignments must be handed in on time and must be adequately prepared for their lessons. 

2.7 Students must refrain from attending to private matters during lessons. 2.8 No student may leave a lesson without the prior permission of the teacher-in- charge. top 

3. CONDUCT 

3.1 Loyalty, integrity and honesty are qualities expected of all students. 

3.2 All students should be courteous, polite and well-behaved at all times.

3.3 Orderliness must be observed at all times. 

4. STUDENTS PASS

 4.1 All foreigners must hold a valid Student s Pass and be enrolled in a course on a full-time basis. 

4.2 The Student s Pass is issued by Immigration & Checkpoints Authority. 

5. COURSE DURATION 

5.1 Students are required to complete their course (inclusive of examination) within the stipulated duration for each course of study. 

5.2 Students must successfully complete the preceding level/stage before they can proceed to the next level/stage. 

6. RENEWAL OF STUDENT'S PASS 

Students must be responsible for their passports and Student s Pass. The completed forms for the renewal of Student s Pass must be submitted to the School s administrative staff two (2) weeks before the expiry date of the Student s Pass. The following administrative fee will be charged for late submissions: 

6.1 Less than fourteen (14) days, an administrative fee of S$10.00 

6.2 Less than seven (7) days, an administrative fee of S$50.00 

7. COURSE WITHDRAWAL 

7.1 Students intending to withdraw from the course must complete the Course Withdrawal Form and submit it to the Senior Manager for consideration. 

7.2 Request through telephone calls will not be entertained. 

7.3 Refund of fees shall be in accordance with the Refund Policy as set out in Clause11. 

8. COURSE DEFERMENT 

8.1 Request for course deferment must be made in writing and submitted together with duly completed Deferment Form and with supporting documents to the Senior Manager for consideration. 

8.2 Deferment of a course will only be considered provided valid grounds are given. Valid grounds for applying for deferment include the following: - medical reasons - bereavement of immediate family members including parents, spouse and children. 

8.3 Deferment is allowed only once for up to a maximum of six (6) months. Failing to resume the course after the deferment, the student will be deemed to have withdrawn from the course and no refund will be made. International students will be required to re-apply their Student s Pass (subject to ICA s approval) as a new applicant if he/she is still interested to pursue the course. 

8.4 Students whose application for deferment is rejected may apply to withdraw from the course. 

9. TERMINATION/EXPULSION 

A student may be expelled from the School under the following circumstances:

 9.1 Violation of ICA Regulation Student's Pass holders who have been caught working in Singapore may lead to expulsion and deportation as well as the forfeiture of Security Deposit. 

9.2 Misconduct - fighting, gambling, smoking or behaving disorderly. 

9.3 Defamation - spreading untruth and damaging remarks about the School, its staff, or fellow students which are deemed to be detrimental to the good name and reputation of the School. 

9.4 Vandalism, Mischief and/or Theft Students who have been found to participate in any willful or negligent acts that cause damage to, loss, removal or theft of, or any other wrongful interference with any property of the School. 

9.5 Cheating in examinations / tests. Any form of plagiarism or cheating in tests and examinations may result in disciplinary action, not excluding expulsion from the course. 

9.6 Attendance Students who do not meet the criteria for attendance of 90% may result in expulsion. See Clause 2. 

9.7 Should any student be expelled from the course, no refund on fees paid will be made. 

10. TRANSFER POLICY FOR STUDENT PASS HOLDER 

10.1 Students intending to transfer must complete the Course Transfer Form obtainable from the Admin. Office and settle all outstanding fees. 

10.2 The School will consider allowing a transfer to another institution after the student have completed at least six (6) months of study with the School. However, a transfer may be considered for the first six months if such a transfer is considered to be in the interest of the student e.g. students meeting full requirements of government schools/institutions. 

11. REFUND POLICY 

11.1 The student shall be entitled to withdraw from the Course by giving written notice to Genetic Computer School of his/her intention to do so under the following circumstances: 

1 Genetic Computer School fails to commence the Course on the Commencement Date; 
2 Genetic Computer School fails to complete the Course by the Completion date;
3 Genetic Computer School terminates the Course prior to the completion of the Course; or
4 Genetic Computer School is in material breach of its obligations under the Agreement signed. 

11.2 Genetic Computer School shall, as soon as practicable after receiving the student s written notice of withdrawal under Clause 11.1 (and in any event no more than fourteen (14) days after receiving such notice) refund the student the unconsumed portion of the Tuition Fees and Deposit (if any). 

11.3 Where the student withdraws from the course for any reason other that those set out in Clause 11.1 Genetic Computer School shall, as soon as practicable after receiving the student's written notice of withdrawal (and in any event no more than fourteen (14) working days after receiving such notice) refund to the student the entire amount (100%) of the Deposit (less all such deductions which Genetic Computer School is entitled to make) together with the following sums (less any applicable bank administrative charges properly paid/payable): 

% of the aggregate amount of the Course Fees and Additional Fees paid  If Student's written notice of withdrawal is received
100%  More than 30 days from the commence date
80%  Less than 30 days but before the commence date
60%  After commencement date but less than 15 days after commencement
50% More than 15 days after commencement date but less than 30 days after commencement date
20% More than 30 days after the  Commencement date

12. GRIEVANCE PROCEDURES 

Step A 

Any student who believes that he/she has a grievance shall take the matter orally or in writing with the Customer Service Officer (CSO). 

The Customer Service Officer shall provide an opportunity for full discussion of the grievance with the aggrieved student and record in the Form for Handling Student Grievances. The Customer Service Officer shall respond within three (3) working days. If the grievance is resolved, the Customer Service Officer will report the matter to the Supervisor. 

Step B 

If the response of the Customer Service Officer in STEP A is unsatisfactory to the student and does not settle the issue, the aggrieved student may raise the issue to the Supervisor within five (5) working days after the date on which the Customer Service Officers response was made. The Supervisor shall provide opportunity for discussion and review, and shall respond within three (3) working days after receipt of the grievance from the aggrieved student. 

Step C 

If the response in STEP B is still unsatisfactory to the student and does not settle the issue, the aggrieved student may appeal to the Principal within five (5) working days of the date the STEP B response was due. The Principal shall investigate the matter and meet the student. The Principal shall respond in writing within three (3) working days of the date in which the Principal met the student. The Principal's decision shall be final. 

Step D 

Grievances which have not been resolved in STEP C may be taken up with external bodies, e.g. CASE or where appropriate. 

< View Grievence Process Detail >

 13. PAYMENT OF COURSE FEES 

13.1 For International Students, the first installment is payable upon receiving the Immigration s Approval Letter for a Student s Pass. For local students, the first installment is payable one week before the Commencement Date. 

13.2 The remaining installments are payable on the dates indicated in the Payment Schedule unless otherwise stated. An administrative fee of S$10.00 (exclusive of GST) will be levied on each week of late payment. 

13.3 Students who fail to make payment may be barred from the examinations and all pending results would be withheld by the School. 

13.4 Students should retain their receipts as proof of payment. An administrative charge of S$10.00 (exclusive of GST) will be levied for every request to retrieve a copy of the receipt. 

13.5 An official receipt will be issued immediately upon payment. 

14. SECURITY DEPOSIT TO ICA 

Upon release of the Security Deposit by Singapore Immigration & Checkpoints Authority, which may take 8 to 12 weeks, the School will refund the money to the student or to the authorized person within one month from the date receipt of the monies from ICA. However, the School reserves the right to deduct any amount from the security deposit for payment of outstanding course fees and/or any other monies owed to the School. 

The security deposit will be forfeited if any of the conditions stated in the security bond is breached. The school is required to inform ICA if: 

The student has failed to attend classes for a continuous period of 7 days or more without any valid reason; or 

Has not attended classes regularly i.e. where the percentage of the attendance of 90% or lower in any month (more than 3 days in a month) of the course without valid reason; The students studies in the school has been terminated; or 

The student who is undergoing quarantine has flouted the quarantine rules or has flouted any of the immigration rules.

15. CHANGE OR UPDATE OF PERSONAL PARTICULARS 

15.1 Students are required to inform the School in writing if there is a change in their personal particulars (such as name, address and contact numbers). Supporting documents must be submitted with the change. Genetic Computer School will not be responsible for misplaced mailings due to change in mailing address. 

15.2 The cost and/or expense incurred as a result of misplaced mails will be borne by the student. 

15.3 Examination and assessment results will not be released over the telephone. 

16. TIME-TABLE 

16.1 The class time-table will be issued before the commencement of each term. 

16.2 The information provided is correct at the time of issue. The School reserves the right to amend the time-table whenever deemed necessary. 

17. FEEDBACK 

17.1 Two evaluations will be conducted each term - Mid-term Evaluation & Final-term Evaluation. These are done to evaluate the effectiveness of the teacher/lecturer and the course coverage and to gather the students feedback on other aspects of the course. 

17.2 Students may also channel their feedback on the course or the services provided by contacting the management or filling up the Feedback Form obtained at the counter stand. 

17.3 Students feedback is valuable as such information will be used to help the School to improve its courses and services. 

17.4 All evaluation and feedback will be treated in strictest confidence. 

18. CLASS REGULATIONS 

18.1 Students are required to be punctual for classes. Observe the timings for classes. The class schedule is given at the commencement of each term/level. Any changes thereafter, the student will be notified by the School through notices, and any other means available at the time. 

18.2 Students are given 30 minutes break daily for full-time classes. 

18.3 Students arriving after 15 minutes of class start time will be considered late and after 30 minutes of class start time will not be allowed to sign the attendance for the lesson. 

18.4 Any student leaving before the end of class or before class is formally dismissed by the teacher will be treated as having been absent for the day. 

19. EXAMINATIONS 

19.1 The date and time of the examinations are specified in the time-table. A notification will also be issued one month prior to the examination. 

19.2 Examination dates cannot be changed to cater to individual requests. 

20. OFFICIAL LETTERS

20.1 Any requests for official letters must be made in writing. A minimum of three (3) working days is required. 

20.2 A request will not be entertained if the issuance contradicts any of the following: a) Students have not achieved the minimum attendance. (Full-time:90%) b) Students having outstanding fees / payments(s). 

21. INDEMNITY 

Genetic Computer School will not be liable for any mishap, injury, loss or damage suffered by the students during the course. 

22. OTHERS 

22.1 All Foreigner's course students are required to sit for at least one examination during the course each year, or before they leave the School. 

22.2 Students are not to bring valuables to School while attending lessons. School will not be liable for any loss or theft. 

22.3 No use of mobile phone / SMS during lessons. 

22.4 No food & drinks are to be brought into and/or consumed in the classroom. 

22.5 Students are required to dress appropriately while attending lessons no slippers, shorts or mini-skirts are allowed. It is recommended that a jacket or sweater be worn in class. 

22.6 The Smoking (Prohibition in Certain Places) (Amendment) Notification of 1997 came into operation on 15 August 1997. With the prohibition, smoking will not be allowed in the entire compound of the school. This is a directive from the Ministry of Education, Singapore. 

23. MISCELLANEOUS 

23.1 Refund of Banker's Guarantee – Students are to cancel their students pass before they can get a refund of their Bankers Guaranteed. If the School is your sponsor you will need to fill in the “Authorization Letter for Refund of Bankers's Guarantee – Form BKG 1a” found in Appendix of this handbook for the refund at least a week before you are schedule to leave. 

24. AMENDMENTS 

Genetic Computer School reserves the right to amend the Rules and Regulations at its discretion. 

REMINDER: All Students’ Pass holders are strictly not allowed to work in Singapore.
     
     

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